Terms and Conditions

*Minimum Order
Orders under $49.00 (before tax, gift wrapping, and shipping) will be charged a $6.50 handling fee due to the cost of labour of processing each order. Orders over $49 will get a discount applied to negate this handling fee.

*Shipping Information
WE DO NOT OFFER FREE SHIPPING AT THIS TIME. To get a shipping estimate, place your item in your shopping cart and check out. You need not have paid and entered your payment informtaion to get a shipping price. Once you have entered your address and have chosen a shipping method, the website gives you an expected shipping cost. For distant destinations (we are in Alberta) or remote destinations, this is sometimes low, and we will contact you if there are additional shipping charges.

*TRACKING AND INSURANCE:
All orders shipped Canada Post Expedited are tracked and insured. If you receive a damaged package, please send us CLEAR and CONCISE pictures of the damage to Orders @ Boardgames.ca, and we'll look into the problem.

*ORDER PROCESSING TIME:
Most orders from January to September received during the week ship out the next business day. There will always be exceptions due to staff shortages, internet issues, etc, so be sure to let us know if your order is truly time sensitive. Allow 1-3 extra business days during October, and 3-7 extra business days during November and December.

*TRACKING YOUR ORDER:
You can monitor your order's progress by entering your tracking number at www.canadapost.ca

*CANADIAN & UNITED STATES SHIPPING CHARGES:
We are located in St. Albert, Alberta.
Heavy orders and/or unusually-sized orders should have shipping costs estimated correctly, but if they are incorrect by a significant amount we will contact you by e-mail or phone to inform you of the higher shipping cost. We normally do not charge your credit card or ship your order until you have been made aware of, and accepted, the higher shipping cost. Appropriate H.S.T. will be applied to the shipping cost as well as the order according to your province.

*INTERNATIONAL SHIPPING CHARGES:
The minimum order for overseas shipping is $100 before shipping costs are added. A $20 handling fee applies if your order is less than this amount. Cost of shipping to destinations outside of the United States and Canada varies.

*ORDERS PLACED BY PHONE OR REGULAR MAIL:
A $6.50 fee applies to most phone in orders from January 15 to September 30, and the fee is $10 from October 1 to January 14.

*Payment Options
We accept Visa, MasterCard, and PayPal

**Credit Card Security
All orders placed on Boardgames.ca are encrypted and secured by a 128-bit SSL Certificate from GeoTrust. Your personal and credit card information are encrypted before transmission to us, and will remain secure and private (see Security and Privacy Policy).

*Paying with PayPal
After placing your order you will be sent to the PayPal website to complete your payment.

*Alternative Payment Methods
Paying by Certified Check or Money Order
We do not accept Canadian Dollar certified checks and money orders

*Security Information and Privacy Policy
Your security and privacy are of utmost importance to us. When you place an order with Boardgames.ca, our secure server encrypts the information you submit using a 128-bit SSL Certificate.
SSL is the standard security technology for creating an encrypted link between a web server and a browser. This link ensures that all data passed between our web server and your browser remains private and secure. SSL is an industry standard and is used by millions of websites to protect online transactions with their customers. The Boardgames.ca 128-bit SSL Certificate is provided by GeoTrust.
GeoTrust is the world's second largest digital certificate provider, and a leader in a wide variety of Identity and Trust services.

*Privacy Policy
We keep your personal and credit card information private and secure. When you make a purchase from our web site, you provide your name, e-mail address, credit card information, address and phone number. We use this information only to process your order and keep you informed about its progress. We will never sell, trade or give away your information. Everything you submit remains private and confidential. We will not send you unsolicited e-mail or direct mail.

*Cancellation Policy
Please email contact@canadianbridgesupplies.com to cancel your orders, please do not call our toll-free number, as it is not regularly monitored. Orders cancelled before having been invoiced and within 12 hours of submission will be refunded in full . Orders already invoiced and/or packaged for shipping are subject to a 10% restocking fee. Orders that have already shipped cannot be cancelled.

*Refund Policy
TO OBTAIN A REFUND:
Within 30 days of receiving your order you must notify us by e-mail (contact@canadianbridgesupplies.com - preferred), fax (780-459-1021), or phone (800-378-3204), of your desire to return the item(s).
Obtain from us a return authorization number, which must be written on the outside of the parcel or envelope containing your return.
You are responsible for shipping your return back to us and for all shipping charges incurred.
Items must be returned in same condition they were in when you received them.
Note: Items can be returned for store credit or for a refund (applied only to your original payment method). The store reserves the right to charge a %10 re stocking fee if appropriate AND the return in not due to store or manufacturing error. If the shipping error is ours, we will cover your shipping costs if you use our Canada Post account return form, which we will gladly provide to you by e-mail or fax. Please provide the box dimensions and weight. Refunds will be issued within 7 days of our receiving your return, assuming you have complied with all of the points listed above.

*Exchange Policy
All items sold by Canadian Bridge Supplies that are still in print and are found to be missing parts, or to have manufacturer defects are fully exchangeable.

*TO OBTAIN AN EXCHANGE:
Within 30 days of receiving your order you must notify us by e-mail (preferred), fax (780-459-1021)of your desire to return the item(s). We will either send you the replacement part(s) or have you return the item(s) as per below.
Obtain from us a return authorization number, which must be written on the outside of the parcel or envelope containing your return.
You are responsible for shipping your return back to us and for all shipping charges incurred.
Replacements will be issued within 7 days of our receipt of your return if complied with the above.

*Mailing List Policy
Our goal is to maintain a mailing list that is fun, friendly, and informative.
You may subscribe or unsubscribe at any time.
We make no guarantees as to the frequency with which you will receive our newsletter.
Your name and e-mail address will never be given, or sold to any other party.

*Availability Policy
Availability of all items for sale our website is subject to change without notice.

*Trademark and Copyright Information
Canadian Bridge Supplies and other marks indicated on our site are trademarks or registered trademarks of Canadian Bridge Supplies in Canada and other countries. Canadian Bridge Supplies graphics, logos, page headers, button icons, scripts, and service names are trademarks or trade dress of Canadian Bridge Supplies or its affiliates. Canadian Bridge Supplies trademarks and trade dress may not be used in connection with any product or service that is not Canadian Bridge Supplies or its affiliates', in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Canadian Bridge Supplies or its affiliates. All other trademarks not owned by Canadian Bridge Supplies or its affiliates that appear on the Canadian Bridge Supplies site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Canadian Bridge Supplies or its affiliates.